Terms and Conditions


“Seller” means JayKay Blinds, Unit 18, Alpha Garden Centre, Wickford, Essex. SS12 0JX.

“Buyer” means the company or person buying the goods.

“Goods” means the blinds which the buyer agrees to buy from the seller.

“Conditions” means Terms & Conditions of Sale set out in this document or any other terms agreed in writing between the “Seller” and the “Buyer”.

The Contract

This website invites you to buy goods from us. A legally binding contract with you will only arise once JayKay Blinds has received payment in full from you for the goods. We will notify you of acceptance of your order by email to the email address given by you in your order.

Stock shortages

If the goods or the fabric ordered are unavailable, we will notify you as soon as possible and offer you a suitable replacement.


The price of any goods ordered by you will be the price shown on the order confirmation page of the JayKay Blinds website at the time you place your order and will be inclusive of any delivery charges and taxes applicable at the time of order.

We will debit the price of your order from your debit/credit card as soon as is reasonably practicable.

Cancellations, Amendments and Returns

Cancellation and amendments of orders will ONLY be accepted in writing within 24 hours of order confirmation. Beyond this point your order will be entered into our manufacturing process. Regrettably, because your blinds are custom made, we cannot accept any amendments or cancellations. It is the buyers own responsibility to verify the details of the blind they have ordered. They must look at the order confirmation email that will be sent to them via the email address they have given.

Returns will only be accepted where goods are faulty or have been damaged in transit and have been signed for by the buyer. All damaged in transit goods must be returned in the original packaging. If goods are returned and are found not to be faulty we will make a re-delivery charge of £16.00.

Cancellation by us

We reserve the right to cancel your order if:

  1. We have insufficient stock to deliver the goods you have ordered
  2. You require delivery outside the United Kingdom
  3. One or more of the goods you ordered was listed at an incorrect price due to a typographical error in the pricing information made by us/or received by us from our suppliers
  4. Your blind exceeds the minimum or maximum width and drop combination, or an option is not available on the selected fabric or slat. This sometimes only becomes apparent at the time of manufacture and not the time the order was placed.
  5. If we do cancel your order, we will notify you by email and will credit your account with any sum deducted by us from your debit/credit card as soon as possible. We will not be obliged to offer any additional compensation for this cancellation.

Product descriptions

The product information and photographs within our website are for illustrative purposes only. They might look slightly different when looking on a PC, so we cannot warrant that they will be accurate. If you are in any doubt as to the accuracy of the displayed fabrics, please request a free sample of the product you wish to order. Whilst every care will be taken to ensure that the colours we supply match the samples, there will sometimes be a slight colour variation from batch to batch. This shall not entitle the buyer to reject the goods and try to claim for compensation for such variation.


The goods which you order are manufactured to the measurements that the buyer has given, therefore it is extremely important that the buyer measurements are accurate. JayKay Blinds will not accept the return of goods for the reason of incorrect measurements being supplied to us. We have provided a “How to measure” page and would strongly advise the buyer to print this page out prior to supplying measurements to us. We would request that you contact us via email if you are unsure on how to measure the blinds.


Delivery of the buyer’s blinds will be made by our carriers to the address given at the time of ordering, usually the delivery will take 12-14 working days once we have received the confirmation of the order.

Our carriers will make two attempts to deliver the buyers goods to the address given. If no one is there to accept the delivery, the goods will be returned to JayKay Blinds and will then be re-delivered at the expense of the buyer.

Our standard delivery is Monday to Friday, 9am to 5pm. If a Saturday delivery is required, then this must be requested via email to JayKay Blinds quoting your order number. An additional charge will be added to the invoice and must be paid when ordering your blinds.

Goods delivered by carrier will require a signature of the buyer to confirm delivery. Where the customer provided specific delivery instructions on submission of their order that prevents the goods from being signed for by the buyer, JayKay Blinds will accept no responsibility for goods that are lost, damaged or stolen once they have left possession of the carrier.

It is the buyer’s responsibility to check the condition of the goods on receipt, prior to signing the carrier’s documents. If the goods are damaged, please sign the carrier’s documents as “damaged”. If for whatever reason you are unable to check the condition of the goods, please sign as un-checked.

JayKay Blinds must be notified within 24 hours, in writing, of any damaged goods. Please use the contact form to do this. We can accept no responsibility if the above procedure is not followed and the goods are later found to be damaged.

Events beyond our control

JayKay Blinds will have no liability to the buyer for any failure to deliver goods that have been ordered, for any delay in doing so, for any change in the specified delivery date, for any damage or defects to the goods delivered that is caused by any event or circumstance beyond our control including, without limitation, third party default, strikes, lock-outs and/or other industrial disputes, breakdowns of systems or network access, flood, fire, explosion or accident.


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Law and Jurisdiction

All disputes arising out of or in connection with this contract shall be governed by the laws of England and Wales.